[UWAB] Co-op Opportunity--PLEASE SHARE WITH YOURSTUDENTS!
Biggers, Maureen Short
maureen at cc.gatech.edu
Tue Oct 3 10:59:36 EDT 2006
Technical Support Services Co-op/Intern
VERISIGN
Address: 222 W Oglethorpe Ave
City, State/Province,
Zip/Postal: Savannah, GA 31401
Country: United States
Starting Semester: Spring Semester 2007
Job Type: Co-op, Intern & Grad Co-op
Full-time Job: Yes
Number of Jobs: 4
Compensation Amount: 17.00 U.S. Dollars Per hour
Interview Type: On-Campus Interview (OCI)
Minimum GPA: 3.0
Citizenship Type: Any student authorized to work in U.S.
Job Description:
The Technical Support Representative (TSR) will provide Primary level
Support to customers of the assigned product suite while providing
excellent customer service. The responsibility of a TSR Intern is to
work with the defined Customer/Product Suite on daily questions and
issues, and follow them to complete resolution.
DUTIES AND RESPONSIBILITIES
' Serve as the customer's primary point of contact and consultant for
incident notification and ownership regardless of contact method (call,
email, customer-facing online tool.)
' Provide effective support of customer and relationship through weekly/
bi-weekly / as needed Service Request (SR) status meetings conducted
with Customer.
' Act as the internal point of contact for incident notification and
ownership for the Customer.
' Track all interactions within the Oracle Core tracking tool through
the entry or updating of a SR.
' Perform all research, analysis and isolation of customer incidents
that can be responded to with straight forward, repeatable triage
without referral or escalation.
' Immediately routes SR to the Enhanced Team if transaction is not
resolved in the First Call resolution process or easily resolved without
referral or escalation.
' Adhere to Service Level Agreements (SLA) compliance and Operational
Level Agreements (OLA).
' Establish and maintain positive working relationships with internal
and external customers
' Provide troubleshooting and communication with the assistance of the
Knowledge Base
' Provide reliable, quick, consistent responses in a 24X7 environment
' Act as the customers' advocate, providing tailored service to the
Customer when appropriate.
Experience - External:
Must be pursuing a bachelor's degree in computer science or related
field (B.A. / B.S.) from four-year college or university. Must possess
excellent written and verbal communication skills.
Majors: Computer Engineering, Computer Science, Human-Centered
Computing, Human-Computer Interaction , Information Security
Benefits: None
Tamara Solomon
Assistant Director/Program Coordinator
Graduate Cooperative Education
Division of Professional Practice
Georgia Institute of Technology
Atlanta, GA 30332-0260
Phone: 404-894-3320
Fax: 404-385-4147
Email: tamara.solomon at dopp.gatech.edu
Web site: http://www.profpractice.gatech.edu/
"Knowledge Is The Key To Success"
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